Gingr Reviews 2026

Gingr receives strong marks in several areas. The boarding and daycare modules are mature and well-designed — kennel management, capacity views, and check-in/check-out workflows are smooth and reliable. Users also praise the client-facing app, which gives pet owners a clean way to view their pet's profile, make reservations, and receive updates. The reporting and analytics tools are another strength. Gingr provides detailed revenue reports, occupancy tracking, and client retention metrics that help facility owners make data-driven decisions. For larger operations with multiple locations, Gingr's multi-location support is well-regarded. Customer support for enterprise-tier clients is generally positive. Facilities on higher-tier plans report good access to dedicated account managers and responsive technical support. The onboarding process is structured and thorough for larger deployments.

The most frequent complaint is cost. Gingr's quote-based pricing means users often feel they are paying more than they expected, especially after add-on modules, SMS overage charges, and payment processing fees are factored in. Several reviewers on Capterra and G2 mention being surprised by the total monthly bill after the first quarter. The second common complaint is the learning curve. Gingr's feature depth comes with complexity. New staff members often need significant training time to navigate the system, and some reviewers note that certain workflows feel unintuitive or require too many clicks. The third complaint involves support accessibility for smaller facilities. While enterprise clients report good support, smaller operations sometimes report slower response times and difficulty reaching someone who understands their specific workflow challenges. The fourth complaint is about features that feel missing or require third-party tools: payroll, staff hiring workflows, white-label memberships, and transport dispatch are commonly mentioned as things users wish Gingr included natively. The fifth complaint is about the sales process itself. Multiple reviewers mention frustration with having to sit through demos and negotiate quotes just to get pricing information — a process that feels outdated compared to platforms that publish their rates openly.